FREQUENTLY ASKED QUESTIONS
Where is The Pioneer Cruises located?
The Pioneer Cruises is located at 333 Lakeshore Blvd. East, at the foot of Parliament St. and Queen’s Quay East. For a map and further directions, click here.
Is there parking nearby?
There is paid parking only steps away from where our boats are moored. Rates vary depending on the time of the day and day of the week. Check with The Harbourfront Centre for current rates.
Do the BOATS go out in the rain?
Yes, we cruise in all weather. However, dense fog and high winds, on occasion, may keep us at the dock. The final call will be taken by the Captain of the boat. If it is not safe to sail, the boat will be used as a docked venue.
What should we wear?
Clothing that is appropriate to both the weather and the event is recommended. The important rule is to be comfortable. Evenings can be cool on the water as the climate on the lake can be unpredictable, therefore, it is recommended to wear layered clothing. On an afternoon cruise, sunscreen and sunglasses will make for smooth sailing. All footwear is acceptable; however, low or flat heels are preferred.
Will my cell phone connect on board?
Yes. However, you may experience some “dead” zones out on the lake.
Will I get seasick?
No, unless you generally get motion sickness, e.g. In your personal car etc. Today’s cruise ships are engineered with state-of-the-art stabilizers that greatly reduce ship motion.
Is there music on board?
There will be a DJ on board paying music to dine and dance for an additional charge to Charter fee.
Can we bring our own DJ?
Our DJs are all professionals who provide you with the type of music you prefer. However, if it is important that you have your selected DJ on board, you certainly may do so. Our DJ will be on board to monitor the use of the installed equipment and the sound level. Unfortunately, outside equipment is not allowed on board since a professional sound system is already installed on every boat. Pioneer Cruises has to abide by the strict noise laws in the harbor. For details on the additional fee, please contact our Manager.
Is there an age restriction for attending a cruise?
The age restriction for private charters is at the discretion of the charterer.
Are the boats safe for children and infants?
Yes, absolutely. Every year we take thousands of children on board our vessels. We are a proud vendor for the Toronto District School board.
Can you tell me a little about the Vessels?
All Pioneer Cruises offer interior deck space with seating, outdoor strolling decks, dance floors, full service bars, restrooms and panoramic views. All our vessels are Wi-Fi enabled and centrally air-conditioned and heated. For any specific details on our vessels, please connect with us.
Do you cruise rain or shine?
We cruise in all types of weather. We have canopies on the outside deck that are put up if there is rain. You can still be outside and have a great view even while it’s raining. All the boats have rooms indoors that are fully enclosed.
Does Pioneer Cruise sail all year?
Pioneer sails from late April until the end of October depending on when the captain considers it is safe to do so .As our vessels are centrally heated ,during the winter, vessels can be used for events on the floating water with a stunning view of the frozen lake.
What time are your cruises and how long are they?
Breakfast Cruise -7:00 AM to 10:00 AM
Lunch Cruise-10:30 AM to 2:00 PM
High Tea Cruise- 2:30 PM to 6:00 PM
Dinner Cruise- 6:30 PM to 10:30 PM
After Dinner Cruise- 11:00 PM to 3:00 AM
We also do customized cruises for an additional fee.
Where does the Vessel go?
Our Vessels cruise on the sheltered waters of the Toronto Harbour. Our general route map can be found on our cruise map on the home page. Please note, the final route is determined by the captain who considers the weather and traffic details. It is his job to ensure a smooth and safe trip.
What are the capacities of your Vessels?
Pioneer Princess accommodates up to 150 guests
Pioneer Queen accommodates up to 200 guests
Aurora accommodates up to 250 guests
What is “Boarding Time”, “Cruising Time”, “Docking Time” & “Final Disembarking Time”?
Boarding Time is at the earliest that our guests may board the ship. This is typically scheduled for first 30 minutes at the beginning of the cruising time.
Cruising Time is when the boat is cruising on the water.
Docking Time is the scheduled time that the boat will return to the dock.
Final Disembarking Time is the time allotted for guests to gather their belongings waving their final goodbyes. This is up to 30 minutes after docking the boat.
For private charters, the boarding time may vary and it is at the charterer’s discretion. Please contact your event lead for specific details.
Do you permit Filming, Videography and Photography during cruising?
It is permitted during the charter. However, the Company, Owner, Captain or Crew member shall not be liable for any type of Filming, Video shooting and Photography in public places by the Charterer and their guests. We also have our own photographers who can take pictures for you at competitive rates.
May we decorate ourselves?
Yes, you may. However, please note, this must be done in the hour prior to your boarding time. If you require more time, we may assist you with an additional charge depending on the time request. A maximum of five people will be allowed on board to decorate it. Please check your contract for what décorate is allowed/not allowed.
What is included in the menu?
We will customize our menus according to the clients requirement and budget.
Can we bring outside food on the cruise?
Yes, outside food is allowed on the cruise, but there will be additional charges for using the kitchen for warming purposes.
May I bring my own liquor?
Unfortunately, Ontario liquor laws does not allow you to bring outside alcohol with you or to remove alcohol purchased on the boat.
What if we want liquor brands that you don’t currently carry?
We would be happy to bring in any specific brands of beer, liquor or wine that we are able to provide under our liquor license. This arrangement will require advanced planning with our Event Coordinators and should be completed no less than 15 business days prior to your event date.
Conditions apply, therefore, please contact our Sales Manager for details.
Are you allowed to smoke/vape?
There is no smoking on any open public cruises. On private parties, smoking is permitted on the outside decks of the vessels, where food and beverages may not be consumed. This is in compliance with the Ontario Smoking by laws as pertaining to passenger vessels.
What other entertainment can we have on board?
Our cruise coordinators are experienced in suggesting and organizing previously used entertainment on board. Past examples are: Casinos, Karaoke, Magicians, Themes, Musicians, and many more. Just about any ideas you have, can be fulfilled on board.
What do you need to book a cruise?
The most important details are to choose a date and vessel and book immediately to secure both. We require a deposit to book the cruise. A contract will be sent to you for your signature as well. Please contact our Sales Manager.
What happens after the cruise is booked?
The most important details are to select a date and vessel suitable to your needs, after which you should booking it immediately to secure both. We require a deposit to book the cruise. A contract will be sent to you for your signature as well. Please contact our Sales Manager.
Which forms of payment do you accept?
We accept cash, cheque, Visa, MasterCard, American Express and Diner’s Club in addition to electronic transfers, money orders, and certified cheques. If full balances are paid by credit card then there will be an administration fee charged (2% for Visa and Mastercardand 3% for American Express and Diner’s Club) to the balance. Full payment is required a week prior to your cruise.
What is your payment schedule?
Along with a signed copy of the contract, the following schedule and payment applies:
The initial non-refundable deposit in the sum of $1000.00 (One Thousand Dollars) or a 25 % of the total payment. Whichever is higher, is due at the time of Signing of the Contract.
Second payment: Postdated Cheque 30 days prior to the cruise.
Final payment: Postdated Cheque 7 days prior to the cruise.
What is your cancellation and refund policy?
Client acknowledge that the deposit is not refundable and cancellations are not accepted within 75 days of the cruise date as well as at the time he/she assumes all responsibility for the full charter fee. Notification of cancellation must be made in writing. The captain has exclusive and sole authority and jurisdiction with respect to the matter of safety for guests and vessels. Should the captain deem it necessary to remain at the dock due to inclement weather, it shall not result in any reduction or refund of the charter fee.
What if we miss the boat, or wish to leave early?
The City Link Water Taxi service operates at the same dock as we do. Should you miss the departure of the cruise, contact them at 416-203-8294 (Toronto Harbour Water Taxi) or 1-877-706-TAXI/8294/ (Five Star Water Taxi Services). This is a paid service.
I still have questions! Who can I talk to?
For sales and general inquiries, you can email firstname.lastname@example.org or call 416-391-1888